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Frequently Asked Questions

You have questions, we have answers.

Frequently Asked Questions

You have questions, we have answers.

Tech questions

Do I have to pay for support?
Nope, support is a free service to all Simsol users. If you are using a trial version we’ll help you too, no charge!
Do you offer training for Simsol?
We most certainly do! You can choose to visit us down in sunny Orlando, Fl for a 3-day training course or learn from the comfort of your office with web training. We can also send a certified trainer to you if your organization would like to host a training class. You can learn more about all of our training options here.
Can I get help after hours?

Our help desk lines are open from 9am-5:30pm EST., however, our online support center is always available. If you submit a question in our support discussion area, you’ll usually get an answer very quickly. It’s likely that you’ll find the answer to your question just by browsing discussions posted previously by other users.

Is there a network version of Simsol?

Yes, there is. Our network version is intended for local area networks with a dedicated server machine to host Simsol. This setup allows your team to log in & share your Simsol files in one place. You pay for the number of “seats” you would like to be able to access the software at the same time. Check out our guide to setting up Simsol on a Network.

Do I need an internet connection to use Simsol?
You don’t need an internet connection to use Simsol’s platform; however, you may need it occasionally to update your license, send claims to claims management services, or to backup your files.
Is Simsol compatible with Apple products?

While we do have an iOS compatible app, Simsol’s Estimating Platform is designed to run on Windows OS. Some of our users have been able to run our software on iOS using products that emulate a Windows operating environment on a Mac. Our support team can’t do much to help with technical issues that arise from this type of setup because it does not comply with our license agreement.

What are your minimum system requirements for a desktop pc or laptop?
Basically, we require a full Windows operating system. To get technical, we support – Windows 10, Windows 8 (not 8 RT), Windows 7, Windows Vista (All Suites), Windows XP (All Suites). PC with 2.8 GHz microprocessor or higher 4GB of DDR RAM or higher, 150MB of free hard disk space, SVGA or better screen display (minimum 800×600 resolution), True Color Graphics.

Database questions

What types of database items are included in Simsol?
In Simsol’s Complete Building Repair Registry, you’ll have access to over 30,000 line items for residential, heavy commercial, and mobile/manufactured homes. You’ll also have access to our personal property and insurance-to-value databases.
When are pricing updates released?
All core and materials pricing is updated quarterly, and in times of catastrophe, we may issue special advisories on how pricing should or should not be adjusted during catastrophe-related reconstruction. You’ll also receive a monthly tax and a yearly Insurance to Value update to make sure you’re always up to date.
Where is Simsol’s database pricing sourced?
Simsol has partnered with Craftsman-Book publishing to bring our users unlimited access to a complete database containing thousands of line items with definitive pricing.
Can I change Simsol’s database pricing?
Yes, we offer a couple of different methods of adjusting database pricing to give you full control of your estimating. Since no two estimates are the same, we don’t dictate pricing. We prefer to provide you with industry approved pricing and let you have ultimate control of repair prices.

Demo questions

What do I get with my free trial?
During your trial period, you’ll have access to an almost-full version of Simsol so you can try it out. Any claims that you complete during your trial period will carry over when you’re ready to upgrade to a paid subscription. You’ll have access to many instructional tools and videos to help you get started. You’ll also be able to speak to our knowledgeable support staff for help with any of our products at no cost to you.
Do I need a credit card to sign up?
Nope, we will only ask for your credit card when you’re ready to purchase.
What isn’t included in my free trial?
The only features you will not have access to are file-sharing tools like archiving and exporting more than a few PDFs without watermarks. These features will become enabled when a subscription plan is purchased.
How do I download the free trial?

Installing Simsol is easy! If you’re looking to install a Simsol copy for the first time, download our Guide to Installing a Simsol Demo and follow along. You can also view our Solutions Center’s guide to Installing Simsol’s 30-Day Trial.

Do you have any tutorials to help get started?

We sure do! Check out our searchable Solutions or visit our YouTube Channel for free helpful tutorials. We also provide you with tons of free PDF guides to help you with Simsol features. If you still need a little help getting started, we suggest checking out our online support center!

simsol questions

What types of claims can I do with Simsol?
All kinds! Simsol does not limit you to any one type of claim. With almost 100 different loss types, Simsol is known for being a multi-peril estimating solution. Since Simsol began, adjusters and contractors nationwide have written millions of estimates using our software. If there is a property loss type that the industry recognizes, you can bet you’ll able to write an estimate for it using Simsol!
Can I draw sketches & diagrams with Simsol?
Yes, Simsol comes with one of the industry’s most natural drawing tools, “SmartSketch.” SmartSketch gives you many different methods for quickly drawing perfect diagrams every time. You can import rooms directly from the estimate section of your claim, use the QuickSketch feature or draw your sketch using the many freehand tools provided by Simsol.
Can I import digital photos and print them with my estimates?

Yes, handling claim photos are a breeze with Simsol. You can import a large group of images at once, annotate, mass-name, organize by area and then include them with your printed estimates. Check out our Photo Guide PDF to learn how!

Does your software include industry forms and reports?
Yes, it does. Our software comes packed with a library of widely recognized industry forms and report templates. Not only do we have them, most of the information that needs to be entered is done automatically by Simsol. The software evaluates all your claim information and auto-fills most of your reports and forms saving you bundles of time.
Is Simsol just for Adjusters?
Nope! In fact, we have provided solutions to Contractors since the early 90’s. Simsol delivers them with the same estimating tool currently being used by thousands of insurance adjusters across the country. Simsol contains additional features designed specifically for restoration contractors. Users of the software can create multiple cost databases for each of their insurance company clients. Estimate data can be exported out of and into many of the most popular Job Costing programs currently available in today’s construction market.

License questions

What’s included in a Simsol License?
Paid versions of Simsol includes complete access to the Simsol program. This includes version updates, pricing and tax updates, access to our technical support team, and the ability to transfer full claim files to other users of Simsol.
Can I pay for my software online?
You sure can. Part of creating your MySimsol account includes the ability to purchase and manage all of your software licenses online.
If I let my license lapse, will I lose all of my claims?
Nope, your claims will be safe and sound unless the program is uninstalled from your computer. You can even print existing claims without an active license.
Do I have to pay for updates?
Nope! Updates are included in your license with Simsol. Just run the updates when prompted by Simsol’s auto-updater that will alert you when new versions are available.
Can I transfer my license to another computer?

Yes, no problem! Check out this video when you’re ready to transfer, and it will walk you through the entire process.

Can I cancel at any time?
Even though we know you’ll love using our software, you can cancel your account by choosing not to renew when your license expires. We’ll be sad to see you go. Before purchasing a license to use our software, please consider your purchase carefully, as all sales are final and subject to the terms and conditions of the licensing agreement. Due to the nature of estimating, we can not issue refunds for purchased licenses.

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