Frequently Asked QuestionsYou have questions, we have answers.
Frequently Asked Questions
Do I have to pay for support?
Do you offer training for Simsol?
Can I get help after hours?
Our help desk lines are open from 9am-5:
Is there a network version of Simsol?
Yes, there is. Our network version is intended for local area networks with a dedicated server machine to host Simsol. This setup allows your team to log in & share your Simsol files in one place. You pay for the number of “seats” you would like to be able to access the software at the same time. Check out our guide to setting up Simsol on a Network.
Do I need an internet connection to use Simsol?
Is Simsol compatible with Apple products?
While we do have an iOS compatible app, Simsol’s Estimating Platform is designed to run on Windows OS. Some of our users have been able to run our software on iOS using products that emulate a Windows operating environment on a Mac. Our support team can’t do much to help with technical issues that arise from this type of setup because it does not comply with our license agreement.
What are your minimum system requirements for a desktop pc or laptop?
What types of database items are included in Simsol?
When are pricing updates released?
Where is Simsol’s database pricing sourced?
Can I change Simsol’s database pricing?
What do I get with my free trial?
Do I need a credit card to sign up?
What isn’t included in my free trial?
How do I download the free trial?
Installing Simsol is easy! If you’re looking to install a Simsol copy for the first time, download our Guide to Installing a Simsol Demo and follow along. You can also view our Solutions Center’s guide to Installing Simsol’s 30-Day Trial.
Do you have any tutorials to help get started?
What types of claims can I do with Simsol?
Can I draw sketches & diagrams with Simsol?
Can I import digital photos and print them with my estimates?
Yes, handling claim photos are a breeze with Simsol. You can import a large group of images at once, annotate, mass-name, organize by area and then include them with your printed estimates. Check out our Photo Guide PDF to learn how!
Does your software include industry forms and reports?
Is Simsol just for Adjusters?
What’s included in a Simsol License?
Can I pay for my software online?
If I let my license lapse, will I lose all of my claims?
Do I have to pay for updates?
Can I transfer my license to another computer?
Yes, no problem! Check out this video when you’re ready to transfer, and it will walk you through the entire process.
Can I cancel at any time?
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