Get in Touch with Us
We’re friendly and available to chat. Reach out to us anytime and we’ll happily answer your questions. Choose from one the departments below to contact us or scroll down to send us an email.
Our customer service team is friendly and happy to help. Please call during office hours at 1-800-447-4676
TEXAN STORM ALERT
Our team is closely monitoring the snow storms in Texas. We are ensuring no disruption to your services will occur. Wait times on phones may be higher than normal. For alternative support options, please visit Simsol’s Support Center to submit a ticket or search for solutions.
Monday to Friday 9:00am to 5:30pm EST
11315 Corporate Blvd. Suite 219 (Building 500) Orlando, FL 32817
Send Us an Email
Fill out the form below and we will get back to you as soon as we can. Thanks!
Simsol Software Corporate Office
Frequently Asked Questions
Have a question you need answered now?
Can I get support after business hours?
We’ll never leave you stranded. We have support options to help you find the answers you are looking for. First, check out the Simsol Support Center. It’s very likely someone has already answered your questions. You can also visit our YouTube channel for Simsol tutorials. If you can’t find a solution there, please email us firstname.lastname@example.org. It’s highly likely someone will get back to you within 24 hours.
What is the difference between registering a license over the phone vs. online?
Check out this infographic to see which one works best for you. Both licenses work exactly the same, the difference is how it’s paid and how the license is verified.
Do I need an internet connection to use Simsol?
We know first hand how hard it is to get a reliable internet connection in the field. For that reason, we’ve designed Simsol so you don’t have to be connected to write your claims. However, you may need it occasionally to update your license, send claims to claims management services, or to backup your files.
Does Simsol run on Macs?
Simsol’s Estimating Platform is designed to run on Windows OS. Some of our users have been able to run our software on iOS using products that emulate a Windows operating environment on a Mac. Our support team can’t do much to help with technical issues that arise from this type of setup because it does not comply with our license agreement.
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