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Improving the Customer Experience for NFIP Policyholders

Improving the Customer Experience for NFIP Policyholders

Flood Claims & The PBS Frontline Story   There I was, sitting on my patio watching the PBS Frontline report on the problems with the NFIP with regards to Superstorm Sandy policyholders. Just a few days prior, I returned from the 2016 National Flood Conference...
What Makes a Great CAT Adjuster?

What Makes a Great CAT Adjuster?

What Makes a Great CAT Adjuster? So What Does Make a Great CAT Adjuster? Over my thirty-five years of catastrophe (CAT) adjusting, I have seen many adjusters come and go. What does it take to be a GREAT catastrophe, or CAT, adjuster? It can be summed up in three...